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If
you are sure you are calling within your voting window but still can't get
through, it may be that your local phone company has been flooded with
calls. Try waiting a few minutes before calling again. If you still
have problems, contact your local phone company.
If you are calling from
a cell phone and you are in a different time zone from your cell phone number,
the systems will accept or reject your vote based on the time zone of your cell
phone area code. For example, if you have a New York cell phone area code
but are calling from Los Angeles, you will be voting outside the East Coast
voting window and your vote will not be accepted. Try calling again from a
land line telephone during the West Coast voting window.
Can I vote if I subscribe to a digital phone service or VOIP
(Voice Over Internet Protocol) service?
Yes, you can vote if you
subscribe to some digital or internet-based phone systems, such as Vonage or
Skype. However, note that digital phone and VOIP services often re-route
outgoing calls to a different geographical location from which the call is being
made. As a result, you may only be able to vote in the voting window to which
your call has been re-routed. If you are trying to vote in the regular voting
window for your region and your call is re-routed outside of your region by your
service provider, you will not be able to vote (instead, you will hear a fast
busy signal). However, you still have the availability to vote during the other
voting window. For further information, contact your digital phone or VOIP
service provider.
When I called I heard the wrong band's number --
why?
All lines for "The Next Great American Band" are tested before
going on-air to make sure the lines work properly and are playing out the
correct audio. If you call and hear the wrong band number, it's possible
you accidentally misdialled, so check the number and dial again.
What will I hear if I call the toll-free
numbers?
Voting begins at the end of the show when all of the bands
have performed - if you call before then, you will hear a busy signal and your
vote will NOT count.
At the end of the show each week, phone lines will
be opened and voting can begin. Voting lasts for at least 2 hours,
subject to local time zone restrictions, from the end of the show and during
that time you will hear a pre-recorded message thanking you for voting for your
chosen band. Each band will have its own number read/shown on air, and the
phone message will confirm for whom you have voted. After the voting
window closes, no more votes will be accepted and lines will play out a busy
signal.
When I called, I was told to call a "900" number -- isn't
"The Next Great American Band" voting toll-free?
If you call to vote
for your favorite band and hear a message to call a "900" number, or if you hear
anything other than 'thanks for voting', you have misdialled. Do not call
this "900" number to vote as "900" numbers are not connected to "The Next Great
American Band" voting. Please try the "The Next Great American Band"
toll-free numbers again, dialling carefully.
How do I know my vote has been counted?
Your vote
will have been counted if you vote during your valid voting window and hear the
'thanks for voting' message. If you do not hear a pre-recorded message
thanking you for voting, your vote did not count.
How do I find out the results?
"The Next Great
American Band" will reveal the results of the vote during the following week's
episode (see your local listings for show times). So make sure you don't
miss a single minute of "The Next Great American Band" each week if you want to
see how your vote affected the results!
What's being done about power dialling?
Production
will have in place weekly monitoring procedures designed to prevent individuals
from unfairly influencing the outcome of the voting by generating significant
blocks of votes using technical enhancements. The producers reserve the
right to remove any identified 'power dialling' votes.
Why can't I vote via the toll-free numbers using a
payphone?
Votes from payphones will be blocked. To vote for your
favorite band, use a standard landline telephone or cell phone. If you use
a cell phone to call, airtime and applicable roaming and long distance charges
will apply.
Why can't I vote on the Internet?
Only toll-free
phone voting is available for "The Next Great American Band". |
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